Definitions and Interpretations
collectively all information that you submit to us via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation.
CLCA Call Direct Limited
we, us or our
a company incorporated in England and Wales with registered number 11292288 whose registered office is Emstrey House North, Shrewsbury Business Park, Shrewsbury, England, SY2 6LG.
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you
clients, employees and other parties who provide personal Data through the Website.
the website that you are currently using, https://www.clcahealthcare.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
Data we collect about you
For the Purpose of the General Data Protection Regulation, CLCA Call Direct Limited is the ‘data controller’.
We may collect some or all of the following Data, which includes sensitive personal Data, from you. The actual Data that we collect will depend upon whether you are a client or prospective client or an employee or prospective employee.
Contact Information such as email addresses and telephone numbers;
Financial information such as credit/debit card numbers;
IP address (automatically collected);
Web browser type and version (automatically collected);
Operating system (automatically collected);
A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
How we will use the Data about you
We and our Call Centre gather this information for the following purposes and use:
Customers: to allow us to process your order
If you agree, we may also contact you about other products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services.
We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide.
We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Third party websites and services
We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.:
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in to receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the CLCA Call Direct Limited for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us using the details above at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Strictly necessary cookies: These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
How we protect your information
Data security is of great importance to us and to protect your Data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website and our Call Centre. This includes using antivirus protection, firewalls and passwords for restriction of access to secure areas. All staff involved in processing Data, including staff in our Call Centre, have received training from us. The transfer of personal data between us and third parties is done using encryption technologies.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your Data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your Data. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
By submitting your Data you consent to these transfers for the purposes specified above
Access to your information and updating and correcting your information
You have the right to ask for a copy of any of your personal Data held by us (where such Data is held). We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example, if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email or letter to us.
You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
Sale of business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
By submitting your Data you consent to the use of that information as set out in this policy.
How to contact us
Links to other websites
Unless otherwise agreed, no delay, act or omission by us in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.